Effective Date: June 9, 2026

At Comfy Cubes Storage, we value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, reserve a storage unit, make payments online, or otherwise interact with our services.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Full name
• Email address
• Telephone number
• Mailing address
• Driver’s license or government-issued identification information (if required for rental agreements)
• Payment and billing information
• Emergency contact information
• Storage reservation and rental information
• Communications submitted through contact forms, email, phone calls, or customer support requests

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages viewed
• Time spent on pages
• Date and time of visits
• Geographic location data derived from IP addresses

How We Use Your Information

We use the collected information to:

• Process storage reservations and rental agreements
• Manage customer accounts
• Process online payments
• Verify customer identity
• Provide customer service and support
• Send account-related communications
• Improve website performance and user experience
• Analyze website traffic and usage trends
• Comply with legal obligations
• Prevent fraud and unauthorized activity

Online Payments

For your convenience, we offer online bill payment services. Payment transactions may be processed through third-party payment processors. We do not store complete credit card or debit card information on our servers unless specifically required by our payment processing provider.

Payment processors maintain their own privacy and security policies governing the handling of payment information.

Online Reservations

When you reserve a storage unit through our website, we collect information necessary to complete the reservation process and communicate with you regarding your rental. This information may be shared with our storage management software providers solely for the purpose of providing our services.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar technologies to improve functionality, analyze usage, and support website operations.

Cookies may be used to:

• Remember user preferences
• Maintain login sessions
• Analyze website traffic
• Improve website performance
• Enhance user experience

You can modify your browser settings to manage or disable cookies. Some website features may not function properly if cookies are disabled.

Google Analytics

We use Google Analytics to help us understand how visitors interact with our website. Google Analytics collects information such as:

• Pages visited
• Time spent on the website
• Device and browser information
• Geographic region
• Traffic sources

Google Analytics may use cookies and similar technologies to collect this information.

For more information about how Google collects and processes data, visit Google’s Privacy Policy.

You may opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

Information Sharing

We do not sell your personal information.

We may share information with trusted third parties that assist us in operating our business, including:

• Payment processors
• Storage management software providers
• Website hosting providers
• Analytics providers
• Customer communication platforms
• Professional advisors and legal representatives

Information may also be disclosed:

• To comply with applicable laws and legal processes
• To enforce agreements and policies
• To protect our rights, customers, employees, and property
• In connection with a business transaction such as a merger, acquisition, or sale of assets

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

Despite our efforts, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary based on the nature of the information and applicable legal requirements.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage users to review the privacy policies of any third-party websites they visit.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

• Accessing your information
• Correcting inaccurate information
• Requesting deletion of personal information
• Opting out of certain marketing communications

To exercise any applicable rights, please contact us using the information below.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated Effective Date.

Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Comfy Cubes Storage
Address: 9808 MacCorkle Ave SE, Charleston, WV 25315
Phone: (304) 915-2284
Email: comfycubes@outlook.com